1 year
Store coverage period for products listed as New.
COVERAGE & CARE
Know where you stand.
Store coverage, manufacturer coverage and return rights are different. Check the specific item before ordering.
90 days
Store coverage period for products listed as Used (Pre-Owned).
90 days
Store coverage period for Open Box and Refurbished products.
What is covered?
Store coverage starts on the date of delivery and covers functional faults that arise during normal use. Contact support with your order number and a description of the fault. The period alone does not promise cover for loss, accidental damage or cosmetic wear.
Manufacturer policies and AC plans have their own eligibility and terms. Store coverage does not automatically extend manufacturer coverage.
Confirm coverage for an item ↗AirPods Pro 3 + AC
All AirPods Pro 3 + AC listings include AC with over 1 year of remaining coverage. AC is separate from store coverage. Plan terms apply.
Check an Apple serial number's coverage ↗Need help after purchase?
Keep your order number, purchase date, model and serial number available. Explain the issue and include photo or video links where helpful. Contact us before returning anything.