AFTER-SALES CARE
Every step, clearer.
Check whether your return request has been received, is under review, or has been handled. Use the private receipt saved after submitting your request.
Keep your receipt private
Your reference alone cannot access your case. The tracking code is also required. No account is needed.
For older requests or a lost code, contact support with your order details. Please wait for return instructions before shipping.
Make a new request ↗Contact support ↗Returns policy ↗YOUR REQUEST
- 01 · Received
- 02 · Under review
- 03 · Handled
- Received
- Last updated
Reply from our team
Status updates do not initiate a refund or confirm payment. Refer to the team's reply for the specific outcome.
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