Before purchase
Send the product link and your question about the model, condition or included contents. If appearance matters to you, describe your requirements before ordering.
Ask a product question ↗CUSTOMER SUPPORT
Support before you buy.
Help after delivery.
Get help with authenticity questions, model selection, condition details, product setup or an existing order. Send the information below so our team can review your request.
After delivery
Include your order number, checkout email, model and a description of the issue. Photos or video links can help. Let us know which setup or troubleshooting steps you have already tried.
Request product support ↗Returns & exchanges
Request a return within 30 calendar days of delivery. Contact us before shipping anything back. Change-of-mind return postage is paid by the buyer; contact us first for faulty, damaged or incorrect items.
Read return instructions ↗Contact our team
support@nutshellx.com
+1 346-697-2040
For an existing request, include your request reference. Do not send payment-card details, passwords, verification codes or your private tracking code.
NUTSHELL NS18 setup & care
Read the product manual for pairing, controls, charging and reset instructions.
Open the NS18 user manual ↗Choosing a product
Do you guarantee genuine products?
We stand behind the authenticity of the branded devices we sell. Accessories and any replacement parts must be confirmed separately for the item.
Our authenticity commitment ↗Which condition should I choose?
New is unused. Open Box has opened packaging. Refurbished has undergone refurbishment. Used (Pre-Owned) has light scratches and noticeable wear. Check the listing for the exact contents and condition.
Understand product condition ↗Are refurbished and used products cleaned and tested?
Refurbished and used products are professionally cleaned and cleared of previous-user data. Used products are function-tested and usable. Review each listing for any additional testing or refurbishment work.
What comes with the product?
Apple Open Box and Refurbished listings include two earbuds, a charging case, charging cable and original retail packaging. Pro models also include ear tips. Used listings include two earbuds and a charging case only; a charging cable, additional accessories and original retail box are not included. Any listing-specific exceptions are shown on the product page.
New TRANYA products include original retail packaging and the complete manufacturer-standard accessory pack.
Check Contents & packaging on the product page for the pack supplied with that listing.
Which AirPods charging case will I receive?
For AirPods Pro 2, choose the USB-C or Lightning listing. The charging connector is part of the model selection, not the cosmetic condition.
AirPods 3 stock includes both Lightning Charging Case and MagSafe Charging Case versions. Wireless charging applies only to the MagSafe version. Confirm the case supplied with your chosen listing before ordering.
AirPods model guide ↗Do the photos show the exact unit I will receive?
Promotional images show the model design. Batch photos, where provided, show representative stock. A listing may cover multiple units, so actual marks can vary. Use the chosen condition and listed contents to understand what you are buying.
What coverage comes with my purchase?
New products: 1 year. Open Box, Refurbished and Used (Pre-Owned): 90 days. Store coverage starts on delivery and covers functional faults during normal use.
Pro 3 includes over 1 year of remaining AC coverage, separate from store coverage.
Coverage & care ↗How do I check member benefits?
Visit membership benefits for the current offer. Check any applicable discount in your bag and at checkout before completing a purchase.
Delivery & orders
Where do you ship, and how much does it cost?
United States only. International shipping is not currently available.
Free shipping on orders delivered within the United States.
Shipping guide ↗When will my order arrive?
Orders dispatch within 2 days.
Transit time varies by destination and carrier. Check the carrier tracking for the current delivery estimate after dispatch.
View your orders ↗Can I change my delivery address?
Contact us promptly with your order number and the correction. Changes may no longer be possible once preparation or dispatch has started.
Order help ↗Returns & support
Can I return an item if I change my mind?
Yes. Request a return within 30 days of delivery. The buyer pays change-of-mind return postage. Wait for return instructions and read the full policy before sending the item.
When will I receive my refund?
Refunds are issued within 3 days of receiving your returned item. Your bank or payment provider may need additional time to display the credit.
Refunds are sent to the original payment method.
Returns & refunds ↗How do I check a service request?
Save the reference and private tracking code shown after submitting your request. Use them to check the status and our reply. Receipts are not emailed automatically. If you lose the code, contact support with your order details.
View request progress ↗I bought through another marketplace. Where do I start?
Start an order or return request through that marketplace's order page. Its process applies to that purchase. For NUTSHELL product-use questions, contact our team with your model and proof of purchase.